Firstsource Strengthens Governance with Appointment of Jagriti Bhattacharyya as General Counsel
Firstsource Solutions Limited (NSE: FSL, BSE: 532809), a leading global provider of business process management services and an RP-Sanjiv Goenka Group company, has appointed Jagriti Bhattacharyya as General Counsel, effective September 24, 2025. In her role, Jagriti will oversee the company’s Legal, Corporate Secretarial, and Compliance functions, reinforcing Firstsource’s commitment to strong governance, innovation, and sustainable growth.
Jagriti brings extensive legal leadership experience across banking, technology, and fintech. She was most recently General Counsel at Pine Labs, where she led legal, corporate secretarial, and compliance functions, guiding complex transactions and strategic initiatives across multiple jurisdictions. Her expertise in navigating regulatory frameworks and enabling transformational growth will support Firstsource’s governance foundations, strategic initiatives, and transformation agenda.
Ritesh Idnani, Managing Director & CEO, Firstsource, said,
“At a time when governance, compliance, and trust are central to business success, Jagriti’s deep expertise across banking, technology, and fintech makes her an invaluable addition. Her ability to combine strategic legal thinking with innovative problem-solving will strengthen our governance foundations and enable the agility needed to advance our UnBPO™ vision. Her leadership will be critical as we navigate evolving regulatory environments and drive our transformation agenda forward.”
Jagriti Bhattacharyya (General Counsel, Firstsource), said,
“I’m excited to join Firstsource at this pivotal moment in its journey. Strong governance and compliance are the cornerstones of sustainable growth, and I look forward to partnering with our leadership and teams to enable strategic initiatives, support innovation, and help drive Firstsource’s transformation agenda.”
Jagruti Bhattacharya reposted after joining and said,
“Life comes a full circle! In 2002 at my first job at ICICI Bank I was part of the team that contributed to the creation of ICICI OneSource, the first Indian bank-led large scale BPO, which over the years evolved into Firstsource.
This makes it all the more exciting and meaningful for me to join Firstsource as Global General Counsel, working with colleagues around the world, to build a tech first organization with a heart!”
Earlier in her career, Jagriti served as Chief Counsel for South Asia at Thomson Reuters, overseeing GCC and sales functions during the company’s transition into Refinitiv following the acquisition of its Financial & Risk business by Blackstone and later by the London Stock Exchange Group. She has also held senior leadership roles at Citibank and ICICI Bank, including Senior Vice President & Associate Country Counsel and Senior Legal Counsel, respectively.
An alumna of the National Law School of India University, Bangalore, Jagriti has been a strong advocate for corporate governance and diversity & inclusion, leading women’s leadership networks and championing equity initiatives across the organizations she has served.
Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.
With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they ‘make it happen’ for clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics.
Firstsource’s inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO™ — their differentiated approach to reimagining traditional outsourcing — to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision-making, turning transformation into tangible results for their clients.
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